Customer Care - Watch Warranty & Service

CUSTOMER CARE

CUSTOMER CARE

WATCH WARRANTY & SERVICE

LIMITED EDITION SWISS AUTOMATIC WATCH WARRANTY

NightRider warranties your watch’s movement for one year from the date of purchase, and against defects in materials or craftsmanship of parts for two years from the date of purchase. Warranty does not cover straps, crystals, cosmetic issues such as scratches or normal wear and tear, or any damage arising from accidents, misuse, alteration, or for any case breach in an attempted service or repair performed by an unauthorized party. Due to the nature of silver, any sterling silver elements may be expected to tarnish over time and require periodic polishing.
Warranty repairs will be performed at no charge; you pay only the shipping cost.

We will also accept watches for out-of-warranty repairs; after we receive the watch, an inspection will be performed, and we will contact you with the estimated repair cost. If your watch requires service, please contact us by email at service@nightriderjewelry.com or by phone at 800.566.8661.

Repairs must be shipped directly to NightRider. Please print and fill out the Automatic Swiss Watch Service Form, pack and seal your box securely, and don’t forget to include a contact number. We recommend that you ship your package with a carrier who will provide a tracking number and insure your shipment. For security purposes do not write the word JEWELRY anywhere on your package.

Once your package has been received, your watch will be processed and shipped back to you as soon as possible. Our customer service department will contact you when your watch is ready, and to process your payment for return shipping.

TW STEEL WATCH WARRANTY

For out-of-warranty service of TW Steel watches (2013 series), please email the appropriate address below for instructions on where to ship your watch for repair.

USA Customer Service: cs-usa@twsteel.com 

Worldwide Customer Service: info@twsteel.com