Customer Care - Jewelry Care & Cleaning

CUSTOMER CARE

CUSTOMER CARE

JEWELRY CARE & CLEANING

USING YOUR JEWELRY CARE CLOTH

Your NightRider jewelry purchase includes a jewelry care cloth. Here’s how to use it properly:

1. Rub the jewelry surface with the inner (white) cloth first. This cloth is embedded with non-toxic cleaning agents, which remove and inhibit tarnish on silver and gold.

2. After tarnish has been removed, use the outer (black) cloth to buff jewelry surface to a shine.

The jewelry care cloth can be reused many times before it is no longer effective. Do not wash the cloth—even though it may appear to be dirty, this is merely the effect of the cleaning agents responding to the metal.

JEWELRY CARE TIPS

To keep your NightRider jewelry looking its best for years to come, please follow these guidelines:

DO remove jewelry when applying lotion or washing hands. Be sure hands are completely clean and dry before handling jewelry.
DO remove jewelry when working out, tanning, or any other activity that may cause sweating.
DO clean jewelry by using provided jewelry care cloth only. We also offer complimentary cleanings; you pay only the shipping cost. See our Cleaning Policy in the following section for more info.
DO take good care of your jewelry. Although it is durable, silver is a softer metal which can nick, ding, and deform with rough use.

DON'T submerge jewelry in liquid or wear in a hot tub, pool, or other body of water, i.e., lake, ocean, etc. The jewelry is likely to discolor and require refinishing, which is not included in our complimentary cleaning service and will incur an associated fee.
DON'T clean jewelry with silver polish, ultrasonic, toothbrush, or any other self-cleaning method. Please use only the provided jewelry care cloth to clean your jewelry.
DON'T take jewelry to another jeweler to be cleaned; the jewelry will turn white. This will require refinishing, which is not included in our complimentary cleaning service and will incur an associated fee.

When in doubt, we’re happy to advise you. Just give us a call at 800.566.8661 or contact us by email at service@nightriderjewelry.com.

JEWELRY CLEANING POLICY

We will gladly accept any NightRider piece for cleaning and complete the work at no charge; you pay only the shipping cost. If you need to return an item for cleaning, please contact us by email at service@nightriderjewelry.com or by phone at 800.566.8661.

Cleanings must be shipped directly to NightRider. Please print and fill out the Cleaning/Refinishing/Repair Form, pack and seal your box securely, and don’t forget to include a contact number. We recommend that you ship your package with a carrier who will provide a tracking number, and for security purposes do not write the word JEWELRY anywhere on your package.

Once your package has been received, your cleaning will be processed within 2-3 business days and shipped back to you as soon as possible, but may take up to three weeks depending on the condition of the piece. Our customer service department will contact you when your piece is ready to be returned to process your payment for shipping.