Customer Care - Repairs





Jewelry we produce comes with a limited Lifetime Guarantee against any defects in materials or craftsmanship, granted to the item's original owner. Any mechanical components incorporated in our jewelry (e.g., moving internal parts such as Box clasps, Interlock clasps, or kinetic elements) come with a 2-year warranty granted to the original owner.

We will gladly accept any NightRider piece for repair and complete the work at no charge; you pay only the cost to ship the item to us. If you need to return an item for repair, please contact us by email at or by phone at 800.566.8661.

We will also gladly repair items out of warranty—please contact Customer Care to receive a quote.

Repairs must be shipped directly to NightRider. Please print and fill out the Cleaning/Refinishing/Repair Form (PDF), pack and seal your box securely, and don’t forget to include a contact number. We recommend that you ship your package with a carrier who will provide a tracking number, and for security purposes do not write the word JEWELRY anywhere on your package.

Once your package has been received, your repair will be processed within 2-3 business days and shipped back to you as soon as possible, but may take up to three weeks depending on the condition of the piece. Our customer service department will contact you if any out-of-warranty charges apply.

Please see our Warranty page for more information.


Please see our Watch Care & Warranty page for information about watch repairs.