Customer Care - Ring Resizing

CUSTOMER CARE

CUSTOMER CARE

RING RESIZING

We will gladly re-size NEARLY any NightRider ring; you pay only a small fee and shipping costs. While we will try to accommodate all re-sizing requests, please be aware that not all rings can be re-sized. Due to the complex nature of some ring designs, re-sizing is not always an option and rings that can be re-sized can only go up or down one size. Please refer to the ring’s description on our website which will state if this is a ring that can be re-sized.

If the ring is re-sizable, the price to re-size a silver ring is $50. If you own a gold ring that needs re-sizing, please contact us for a quote. For rings that cannot be re-sized or rings that need to be sized more than one ring size you will be given a 50% credit towards the purchase of a ring of the IDENTICAL style only. If you need to have a ring re-sized, please email at service@nightriderjewelry.com or by phone at 800.566.8661, to discuss your particular re-sizing situation.

Rings must be shipped directly to NightRider. Please print and fill out the Ring Re-Sizing Form, pack and seal your box securely, and don’t forget to include a contact number. We recommend that you ship your package with a carrier who will provide a tracking number, and for security purposes do not write the word JEWELRY anywhere on your package.

Once your package has been received, your re-sizing will be processed within 2-3 business days and shipped back to you as soon as possible, but may take up to three weeks depending on the condition of the piece. Our customer service department will contact you when your piece is ready to be returned to process your payment for shipping.