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Customer Care - Orders

CUSTOMER CARE

CUSTOMER CARE

ORDER PROCESSING & PRODUCTION TIMES

Order processing time is based on if an item is in stock or if it needs to be produced; many of our pieces are made-to-order and shipping time depends upon your chosen product. Payment is due at the time the order is placed. In-stock orders are shipped within 2 to 3 business days, while processing time on items that need to be produced can vary between 2 to 3 weeks. Once your order has shipped, you will receive an email confirmation with package tracking information.

If for any reason you would like to change or cancel your order, please contact customer service as soon as possible by phone at 800.566.8661 or by email at service@nightriderjewelry.com. We’ll make every effort to accommodate your request, but keep in mind our system is designed to fulfill orders as quickly as possible, and as a result we cannot cancel or change an order once it has entered the shipping process.

2020 Holiday Ordering Deadlines

Need it by the holiday? We've got you covered. Here's what you need to know to get those gifts delivered by December 24th, 2020.

  • Orders placed BEFORE December 15th will ship in time for Christmas delivery.
  • Orders placed AFTER December 15th: Please call to confirm item availability & shipping options.

Contact us for International / Alaska & Hawaii holiday ordering deadlines.

Please note: 2020 is an unprecedented shipping volume year, with every major carrier reporting delays. And while NightRider can promise to handcraft and ship your order in time for Christmas, we cannot guarantee shipping transit times as they are outside of our control. Please shop early!

Still have questions? Just give us a call at 800.566.8661 or email us at service@nightriderjewelry.com.