Customer Care - Orders

CUSTOMER CARE

CUSTOMER CARE

ORDER PROCESSING & PRODUCTION TIMES

NightRider jewelry pieces are handcrafted to order and will ship within 3 business days after date of purchase. Payment is due at the time the order is placed. Once your order has shipped, you will receive an email confirmation with package tracking information.

Need your order by a certain date? Call us at 800.566.8661.

We ship Monday through Friday, except for the following holidays when the workshop is closed:

President's Day

3rd Monday in February

Memorial Day

Last Monday in May

Independence Day

July 3

Labor Day

1st Monday in September

Thanksgiving Day

4th Thursday in November

Black Friday

4th Friday in November

Christmas

December 24–25

If for any reason you would like to change or cancel your order, please contact customer service as soon as possible by phone at 800.566.8661 or by email at service@nightriderjewelry.com. We’ll make every effort to accommodate your request, but keep in mind our system is designed to fulfill orders as quickly as possible, and as a result we cannot cancel or change an order once it has entered the shipping process.