Customer Care - Orders




Order processing time is based on if an item is in stock or if it needs to be produced; many of our pieces are made-to-order and shipping time depends upon your chosen product. Payment is due at the time the order is placed. In-stock orders are shipped within 2 to 3 business days, while processing time on items that need to be produced can vary between 2 to 3 weeks. Once your order has shipped, you will receive an email confirmation with package tracking information.

If for any reason you would like to change or cancel your order, please contact customer service as soon as possible by phone at 800.566.8661 or by email at We’ll make every effort to accommodate your request, but keep in mind our system is designed to fulfill orders as quickly as possible, and as a result we cannot cancel or change an order once it has entered the shipping process.

A lot of hard work goes into handcrafting your NightRider original. Check out this video to see what happens after you place your order: