Customer Care - Orders




Each NightRider Jewelry piece is handcrafted to order, and production time depends upon your chosen product. Payment is due at the time the order is placed. Production time on items can vary between 2 to 3 weeks. Once your order has shipped, you will receive an email confirmation with package tracking information.

Need your order by a certain date? Call us at 800.566.8661.

We ship Monday through Friday, except for the following holidays when the workshop is closed:

President's Day

3rd Monday in February

Memorial Day

Last Monday in May

Independence Day

July 4

Labor Day

1st Monday in September

Thanksgiving Day

4th Thursday in November

Black Friday

4th Friday in November


December 25–27

If for any reason you would like to change or cancel your order, please contact customer service as soon as possible by phone at 800.566.8661 or by email at We’ll make every effort to accommodate your request, but keep in mind our system is designed to fulfill orders as quickly as possible, and as a result we cannot cancel or change an order once it has entered the shipping process.

A lot of hard work goes into handcrafting your NightRider original. Check out this video to see what happens after you place your order: